Frequently Asked Questions

1. Ordering & Payment

What payment methods do you accept for international orders?
We securely accept payments through PayPal and Wise (Wise.com). Through PayPal, you can pay using your PayPal balance or directly with your Credit/Debit Card via guest checkout. Through Wise, you can complete a local bank transfer in your country or use your Wise balance to avoid high international wire fees.

Can I modify or cancel my order after it has been placed?
Yes, you can request an order cancellation or modification within 24 hours of placement by emailing info@asiaresto.com. Once an order passes this 24-hour window, it enters our secure packaging and crating stage, and we cannot guarantee any changes or cancellations.

2. Shipping & Delivery

What are your shipping rates and currency?
All transactions, product prices, and shipping fees on asiaresto.com are processed exclusively in US Dollars (USD). We offer a Flat Rate Shipping fee of USD 110.00 for orders under USD 1,000.00. We provide Free Standard Shipping on all orders with a product subtotal exceeding USD 1,000.00.

How long will it take to receive my restaurant equipment?
Our daily order cut-off time is 11:00 AM (GMT+07:00) Western Indonesia Time (Jakarta). Our standard handling time is 1-2 business days (Monday–Friday) for quality checks and custom crating. International transit time takes 3-7 business days (Monday–Friday), making the total estimated delivery time up to 10 business days.

Who pays for international customs duties and taxes?
The buyer is the sole Importer of Record. Our shipping fees cover freight transit costs only. AsiaResto Supplies is not responsible for local customs duties, import taxes, Value Added Taxes (VAT), or brokerage fees imposed by your government. These fees must be settled directly with the courier before or upon delivery.

Which carriers do you use for shipping?
To ensure heavy commercial machinery arrives safely, we partner with premier global carriers including UPS, DHL, FedEx, USPS, and specialized international air or ocean freight networks. We reserve the right to select the best carrier based on your equipment’s dimensions, weight, and destination country.

3. Returns & Warranties

What is your return policy?
We offer a flexible 60-day return and exchange window from your original invoice date. Equipment must be unused or gently tested, and must be returned complete with all manuals, accessories, and its original factory packaging. Please email info@asiaresto.com to receive precise routing instructions before shipping items back.

Do you charge a restocking fee for returns?
No. We believe in complete transparency, so AsiaResto Supplies does not charge any restocking or administrative fees for processed returns. You will receive a full item refund as long as the return conditions are met.

What should I do if my package arrives damaged?
Please inspect all crates immediately upon arrival. If you see physical damage, sign for the delivery as Damaged with the courier driver and contact us within 48 hours at info@asiaresto.com. Please include your order number along with clear photos of the damaged external packaging and the items inside.

Are the commercial kitchen products covered by a warranty?
Yes, every piece of machinery distributed by AsiaResto Supplies is backed by its official Manufacturer’s Warranty. Because coverage terms vary by brand and machine type, please refer to the documentation sealed inside your product box for detailed warranty service rules.