Return Policy

1. Our Commitment to Your Satisfaction

At AsiaResto Supplies, we understand that equipping a commercial kitchen requires the right tools. If a piece of restaurant machinery or supply does not fully meet your operational needs, we offer a transparent and flexible 60-day return and exchange window for our international clients shopping on asiaresto.com.

2. Standard Return Conditions

We accept returns for new and gently tested equipment, provided the process begins within our established timeframe. To qualify for a refund, your return must meet these criteria:

Return Window: You must request and ship your return within 60 days from the original purchase date listed on your asiaresto.com invoice.
Item Condition: The machinery or supply must be placed back in its original factory packaging with all instruction manuals, accessories, and internal protective components completely intact.
Return Methods: You can ship the items back to our central fulfillment facility via mail or drop them off directly at our physical warehouse location.
Processing Currency: All global transactions, original charges, and refunds are managed strictly in US Dollars (USD).

3. Equipment Exchanges

If you need to swap an item for a different capacity, size, or model, our team is ready to help you exchange it. The requirements for an exchange mirror our standard return policy:

Exchange Window: Requests must be submitted within 60 days of the invoice date.
Product State: Items must be unused or only slightly tested, and preserved perfectly inside their original packaging boxes.

4. Return Freight & Handling Costs

Return Shipping: To make the process smoother, an international return shipping label is conveniently placed inside your original delivery crate or package.
Restocking Fees: We believe in transparent pricing. AsiaResto Supplies does not charge any restocking fees, meaning you will receive a free restocking process with zero administrative deductions from your item’s original price.

5. How Refunds Are Processed

As soon as your returned equipment arrives at our warehouse and passes our safety and quality inspection, we will immediately initiate your payout:

Internal Processing Time: Our team verifies and finalizes returns within 5 business days of receiving the package at our facility.
Payment Source: Refunds are credited directly back to the specific payment method you used at checkout, including PayPal, Wise bank transfers, or orders completed via Local Warehouse Pickup.
Account Visibility: The funds generally show up in your available bank or digital wallet balance within 1 to 2 business days, depending entirely on your financial institution’s processing speeds.

6. How to Open a Return or Exchange Request

To start your return or exchange smoothly, please email our support staff at sales@asiaresto.com. Our equipment specialists will guide you through the process and send over precise routing instructions so your shipment is tracked and handled safely without any customs friction.

7. Order Cancellation Rules

We move quickly to pack heavy machinery, but you can cancel an entire order or specific pieces within 24 hours of your initial purchase. Cancelled orders will receive a full 100% refund delivered straight back to your original payment platform.

8. Manufacturer Warranties & Equipment Support

Every commercial item distributed by AsiaResto Supplies is backed by its official Manufacturer’s Warranty. Since warranty durations and repair terms vary widely between cooking appliances, refrigeration, and prep tables, please check the factory documents packed inside your sealed box for precise coverage rules.

For active warranty service claims, please contact the manufacturer’s closest authorized service depot in your region. If you need help finding or contacting a certified local technician, our support desk is always here to assist you.